About the OMCC

The first of its kind to feature education, testing, certification and continued enhancement and support, the OMCC (Office Manager Certification Course) is accredited by The University of Houston, College of Optometry. The program delivers critical information and training to ensure your practice excels through the efforts of your entire staff.

The Office Manager Certification Course is a 12-hour program that enables attendees to master the skills necessary to excel as an Office Manager in an Eye Care practice. The courses are taught via webinar and once attendees complete the program, they must pass a rigorous exam to ensure they have attained the skills required to receive the designation of ‘Certified Office Manager.’



  • Managing staff: evaluation, hiring, dismissing, motivating staff, stress management in the office
  • Delegation of authority: prioritization, accountability
  • Timeline management: staff scheduling, patient scheduling
  • Meeting management: agenda setting, delegation of reporting responsibilities
  • Day to day operations: accounting, budgets, managing expenditures
  • Office organization and systems structure
  • Legal and ethical aspects of management
  • Improving financial performance: fees, credits and collections
  • Goal setting
  • Handling difficult people
  • Handling difficult situations


  • August 3, 2021 Course 1: Introduction to OMCC and Accounting Principles
  • August 10, 2021 Course 2: Budgeting and managing the money
  • August 17, 2021 Course 3: Improving financial performance
  • September 7, 2021 Course 4: Managing Staff part 1
  • September 14, 2021 Course 5: Managing Staff part 2
  • October 5, 2021 Course 6: Managing staff part 3
  • October 12, 2021 Course 7: Managing staff part 4
  • October 19, 2021 Course 8: Managing staff part 5
  • November 9, 2021 Course 9: Legal and ethical aspects of management
  • November 16. 2021 Course 10: Handling difficult people and situations
  • December 7, 2021 Course 11: Effective delegation
  • December 14, 2021 Course 12: Review and Certification Test


Live Session:

The next live session will begin Spring 2022.

During the live session, attendees will receive a link to watch a webinar in real-time which will allow them the opportunity to ask questions and receive immediate responses from the instructor. All webinars will be recorded and posted for attendees to review the following day.

The program costs $495 for Members and $795 for non-members.

On-Demand Session:

If you don’t have time to watch the webinars in real-time, we now offer a remote version of the OMCC, which is available now! Take the course at your own pace and still receive the same information and support you would during the live session.

The on-demand session runs year-round with testing done in March, June, September and December.

The program costs $495 for Members and $795 for non-members.


What Members Are Saying About the OMCC:

I’m definitely more open to differences in opinions and points of view after this training. This course helped me realize that I need to step back and assess a situation before coming back at it with a different perspective. I used to come across matter-of-fact, without realizing that it might come across as offensive in some way. But recently, someone said ‘I’ve noticed such a big difference in how you approach things.‘ I also try to be more motivating now in my role as manager.” – Panya Kartal, Eye to Eye Wilsonville

As a first time manager, this class was a life saver and I truly appreciated all of the knowledge, experience, and information provided throughout the course. Thank you for a fantastic experience! – Kelsey Triptow, Visionology

The program and teacher Valerie were both wonderful! I gained knowledge that we are going to implement immediately in our clinic. My boss actually just promoted me to Office Manager starting today! Thank you! – June Briggs, Weiss Eyecare Clinic

OMCC Instructor:

Valerie New Head Shot

Valerie Manso – PECAA Director of Staff Education, ABOC, FNAO, ALB, ACB

Valerie Manso has presented thousands of hours in continuing education for Optometrists, Opticians and Paraoptometric Technicians at venues such as Vision Expo East and West, SECO, Heart of America, East West Congress and many more.

Should you have any questions regarding the course itself, please contact Valerie Manso at vmanso@pecaa.com.

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